Common questions
Before your appointment.
Do you provide supplies?
Standard cleaning supplies and equipment are included unless the written quote says otherwise. Tell us about allergies, fragrance sensitivities, or products you want us to avoid.
How should I prepare for my cleaning?
Please make the agreed areas accessible, secure pets if needed, and set out clean sheets if you booked a linen change. You do not need to clean before we arrive. Tell us about fragile items or surfaces needing special care.
How is my price determined?
Your flat-rate quote accounts for expected labor, property size, condition, travel, supplies, overhead, approved add-ons, and applicable tax.
Do I need to be home?
No. We will agree on access instructions before your appointment. Please share any sensitive entry details directly with us, not in the website form.
When do I pay?
No payment is due when you request a date. We confirm the scope and final price with you first, then provide payment instructions and a receipt after payment.
Can you take before-and-after photos?
Only with written permission. You choose what may be recorded, what must stay private, and where approved content may be used.
What if I need to change the scope?
We will document and price added or removed work before completing it. No surprise additions.